Returns Policy

We guarantee the quality of our products. If an item hasn't met your expectations, you can send it back to us. We also guarantee the product selection advice we give. If something you purchased based on this advice turns out to be unsuitable, you can send it back for an exchange, refund, or credit.

We want to make sure you are 110% happy with your purchase, so we also cover size exchanges - we know it can be tricky to buy online!

Exchanges or refunds must be first notified by email to web@thermoutdoor.co.nz. We will then request our online Return or Exchange Form is completed to gather the necessary details, and will provide a Returns # and address for return. 

When you send back your item, please ensure you include your Returns Number, and your name, otherwise we will not be able to process your request. 

Size exchange, change of mind or goods faulty/damaged upon receipt:

  • Item must be returned within 14 days of the delivery date
  • All hangtags & stickers must be attached to the garment in their original state.
  • All merchandise must be clean, unwashed and unworn.
  • All garments must be folded neatly inside the return package to avoid unnecessary crumpling.
  • Your allocated Returns Number and your name must accompany the return. 
  • All garments are subject to inspection
  • The replacement item will be shipped to you (with no further shipping charge) within 2 business days. 

    Goods faulty or damaged after use:

    We know every now and again things can go wrong after a bit of wear! If you do encounter a problem, please contact us in writing at web@thermoutdoor.co.nz immediately with details and photographs of the problem.

    We guarantee our quality and will replace goods within a reasonable timeframe with issues that are due to a fault of the garment or manufacturing process (IE broken zipper, seam splitting). Damage due to misuse of the garment cannot be covered. Returns of damaged or faulty goods will be at the sole discretion of Therm Limited.