We guarantee the quality of our products. If an item hasn't met your expectations, you can send it back. We also guarantee the product selection advice we give. If something you purchased based on this advice turns out to be unsuitable, you can send it back for an exchange, refund, or credit.
We want to make sure you are 110% happy with your purchase, so even if you accidentally purchase the wrong size, we will gladly exchange it, and we will cover the postage! *Note free return postage does not apply to change of mind or sale items.
Exchanges or refunds are granted provided that you have first notified us by email to email@example.com; and they are returned following the below guidelines, which is at our discretion.
Size exchange or change of mind:
Received wrong size or goods faulty/damaged upon receipt:
All goods must be inspected upon receipt. If you spot a problem, we can exchange on the following guidelines:
Goods faulty or damaged after wearing:
We know every now and again things can go wrong after a bit of wear! If you do encounter a problem, please contact us in writing at firstname.lastname@example.org immediately with details and photographs of the problem.
We guarantee our quality and will replace goods within a reasonable timeframe with issues that are due to a fault of the garment or manufacturing process (IE broken zipper, seam splitting). Damage due to misuse of the garment cannot be covered. Returns of damaged or faulty goods will be at the sole discretion of Therm Limited.